The prograssive way for Halifax Essay Example | Topics and Well Written Essays - 1500 words

The prograssive way for Halifax - Essay Example This strategy options are the most promising one, present day situation in veterinary market is marked by two factor - specification, which is to do with the 'design quality' of service, and conformity, which is to do with the 'process' quality which is achieved are of particular importance to customers. On the other hand, Halifax can open its branchers in other city areas. This strategy will help to attract new clients providing veterinaty services near their residence. This strategy will help the clinic to create a strong brand image and increase the number of loyal customers. Service concepts of Halifax should include improvement of communication, and the environment composed of all the individual services. Client retention is important for many businesses because customers create demand in an industry. On the one hand, it helps the company to standardize services and, on the otehr hand, it secures the business from decrease in sales. Client retention is important because it helps to know customers "one by one", and it allows the firm to meet particular needs of the clients and find specific ways to solve their current problems. Also, client retention makes it possible to develop a basic long-term goal and objectives of an enterprise, and adopt courses of action and allocate resources necessary for carrying out these goals. Customer reteention will help to generate profit (McDonald, Christopher, 2003). Customers loyalty can be achieved thro... That is why maximizing each employee's potential as an individual and as a team member will be a key to maximizing the profitability of each hotel. To ensure customer satisfaction the veterinary clinic should implement and develop new strategy based on Web services. It is not a unique and a new form of service, but, unfortunately, this type of service is seldomly used by veterinary services. The idea of the web-enabling veterinary services is to provide the clinic with the tools they need to compete more e effectively and to grow their businesses successfully. To build a loyal group of clients, Halifax should consider time as the important factor of delivering service. Consider first the fee of services, a customer takes into account the delay or wait. This delay or wait will normally be evident as the period of time between placing an order and receiving the service. This is clearly an important dimension of customer service, because veterinary service is depended upon providing services at the exact time Another factors helped to retain a loyal group of clients include location of the clinic (and its subsidiaries), the cost reductions, high service quality and staff communication skills, free of charge web services and call centers. Ultimately they are the two factors which determine the quality levels provided by hotel industry to its customers. These two factors however are themselves determined by other factors. Service concepts are based on understanding the unique environment in which hotels operate. 4. What market segments exist in the market for veterinary services for household pets Market segmentation is the process identifying specific segments of clients with similar demands who exhibit similar responses to a firm's marketing mix. Within

Net Cash Flow Task 2 Coursework Example | Topics and Well Written Essays - 500 words

Net Cash Flow Task 2 - Coursework Example However, the Net Present Value is very low. There are two reasons why Person K should not invest in a project with such a low NPV. The first is that other projects are likely to be available in the market that can give a higher NPV. Investing in this project has an opportunity cost equal to the return obtainable from those projects. Secondly, such a low NPV would leave little room for risks, and would be extremely sensitive. For example, if the expected sales fall by 10%, the project might show a negative NPV. Hence it is not advisable to invest in this project. Answer: The IRR for the project is 13.31%, which is higher than the cost of capital by 1.31%. For reasons similar to those advanced in the case of recommendation based on NPV above, the recommendation is that Person K should not invest in this project a) Rationale for recommendation: The IRR for the project is 13.31%, which is just marginally higher than the cost of capital. If Person K had an unlimited amount of money to invest, this project would qualify for investment. However, in a situation where there is a limited amount of capital to be invested, the returns should be maximized, and investing in low yielding projects would deprive Person K of the opportunity to invest in alterative high yielding projects. Secondly, the sensitivity of the project to variations in the assumptions would be very high, and small changes in the assumption would upset the entire calculation. Answer: Internal Rate of Return is the rate at which the Net Present Value becomes equal to 0. Accounting Rate of Return is the average net income from the project divided by the investment. Conceptually the two figures are very different. Internal rate of Return considers the actual cash flows, including the initial investment, whereas Accounting Rate of Return considers the Profit for each period after charging depreciation on the assets procured with the initial investment. Secondly, Internal Rate of